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SERVICES

Good design – above all else – must be easy to interpret and use.

Services

Good design – above all else – must be easy to interpret and use. Our work is defined by an understanding for people and their objectives, and our services have helped higher education, nonprofit, and software development organizations launch successful sites and guide the development of useful applications that grow and change as user and business needs evolve.

Let us know what you'd like to improve, and we'll work with you on pricing, a timeline and a scope of work to fit your situation.

User needs definition

We use a variety of techniques to learn what people want to do on your site and understand what they value. This knowledge leads all other efforts. Typical activities include:

  • Contextual inquiry
  • Card sorts and interview sessions
  • Stakeholder workshops
Texterity contextual inquirycontextual inquiry for Texterity internal applications

Information architecture & content planning

Informed by user needs and tasks, we define how to provide what people want to to know. We create a structure for presenting that information and maintaining it as the site changes and grows.

  • Site map verification/development
  • Content inventory creation
  • Wireframe page diagrams
  • Prototype development & testing
MIT CTL schematic diagramwireframe diagram for MIT CTL

Interaction Design

We define what people will do and demonstrate ways for them to do it that fit the technical constraints, business goals and personality of the application.

  • Scenario development
  • Feature definition
  • Prototype development & testing
Diamond.com Flash prototypeFlash prototype for Diamond.com

Visual and interface design

Our “do no harm” approach to designing the appearance of a site or application is to select colors, type styles, imagery and other graphics based on what will enhance comprehension of the content and help people accomplish tasks.

  • Navigation
  • Graphics
  • Type specifications/CSS
  • Identity refinement
  • Style guides
Coverleaf.com home pagevisual and UI design for coverleaf.com

Usability testing

Remote or in-person, we investigate how people interpret a site – if they can use the features, find their way around, understand the offerings, and find the site appealing. We provide short- and long-term recommendations for quick, tactical improvements and roadmap goals.

  • Test protocols
  • Prototype development (paper, HTML, visual/conceptual)
  • In-person and remote testing
Napster paper prototypepaper prototype for Napster